Are you a Customer-Centric Business ?

Derive actionable insights for customer retention using advanced Machine Learning solutions.

Learn how a Fortune 100 members-only retailer accurately forecasts customer LTVs & significantly reduces churn.

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Business Problem

To understand the Life-Time Value of different member segments to identify High-risk accounts and devise an action plan to proactively counteract any kind of decline, natural or induced.

 

Outcomes

The ML-based solution predicted how different segments of the member-base would shift in the years to come, allowing the client to quantify the expected future revenue and implement strategic retention and acquisition strategies
Retained 30% High-risk accounts through early identification and aggressive marketing.
Saved $4Mn in expected revenue first year alone.
Improved on-time identification of High-risk accounts.

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